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DELIVERY INFORMATION

 

All Wolf & Co orders in Auckland will be hand delivered in our truck by our team.

 

All outside of Auckland orders will be delivered by trusted contract carriers.

 

In most cases, sofas will be transported without legs so as to protect the suite. These will be assembled on site by our drivers (in Auckland). Out of Auckland deliveries do not include this assembly service.

 

Our carriers deliver to certain areas on certain days. In some cases we may be able to deliver outside of these days for a surcharge.

 

Our drivers will contact you prior to delivery to arrange a day and time that works for you.

 

Please provide us with accurate access and delivery information. If a delivery ends up being more difficult than specified, there may be extra charges.

 

If any issues with delivery, please contact us as soon as possible and we will aim to have it promptly resolved.

PRODUCT CARE

Model base/create your own; step by step resource – download PDF

 

TERMS

This website is owned and administered by Evan John Philp, ‘EJP’ Ltd. We have provided this website for your use, subject to the terms and conditions listed below. By using our website, you agree to these terms and conditions. We reserve the right to amend these terms and conditions at any time.

 

Prices

All prices quoted are in $NZD and exclude GST and delivery charges.

 

Quotes

Quotes are valid for 30 days only (excluding errors). If a quote has not been accepted within this time period, prices are subject to change.

 

Product information

We have made every effort to display the products featured as accurately as we can however individual devices may impact this. While we aim to ensure that information on this website is correct, sometimes errors do occur for which we apologise.

  

All Wolf & Co products are hand-made and therefore measurements may vary and are an approximate indication only.

 

All drawings, samples, content and specifications are intended as a guide only. Wolf & Co reserves the right to change or modify the design, dimensions, construction or costing of any item without prior notice.

 

Colour & photography

Imagery and colours of our products are as accurate as both photography and monitor screens allow. For the most accurate representation of our product, please visit the showroom.

 

Order confirmation

Once you have placed an order with us, an order confirmation will be sent. This document will supersede all prior correspondence in relation to your order (verbal, written or otherwise). We will proceed with your order, as per your order confirmation as soon as your deposit is received, unless we receive written notification of any requested changes with 24 hours (see below).

 

Order amendments, cancellation & returns

Unfortunately, we cannot accept returns or exchanges due to change of mind nor do we accept order cancellations. Our pieces are custom made for you and we do not carry stock, so please check your order details meticulously before confirming.

 

Once your order has been confirmed, any amendment requests must be sent in writing. If you are needing to change a detail on your order, please contact us immediately. No guarantee can be given that the requested change can be made. Any variation agreed to by Wolf & Co may incur additional costs.

 

Our products go through a strict QC process, however if there is a fault with your order, we are within our rights to first offer a repair before a replacement or refund.

Availability of fabric

As we rely on third parties to supply fabric for your product, we cannot guarantee availability. If a fabric is not available or discontinued, we will endeavour to communicate this with you as soon as we can and offer alternative options. In this case, price changes may occur.

 

Lead time

Please contact us for accurate individual lead time estimates. Failure to provide all relevant information and/or supplied fabric may delay lead times. Whilst we will make every effort to achieve nominated delivery dates, delays do not constitute a breach of contract and Wolf & Co is in no way liable for any resulting damages.

 

Payment

A non-refundable 50% deposit is required for all orders upon receival of your order confirmation so that your sofa can go into production; with the balance due prior to release of the goods. Goods remain the property of Wolf & Co until full payment has been received.

Payment can be made by bank transfer, Visa or Mastercard online. Credit cards incur a 3% surcharge.

 

Delivery

Delivery will be arranged with you or your client directly once goods are ready for despatch. Our freight charge covers a single delivery during normal weekday delivery hours.

We reserve the right to charge additional costs for unusual access not advised prior in writing.

Please ensure to inspect the goods for transit damage (or otherwise) before the carrier leaves your property. Any damage must be noted on the delivery docket presented to you by the carrier for signature and notification is required within 24 hours. We will not be responsible for any damage unless we are notified within this period.

Liability

We have tried to ensure that information provided on this website is accurate, however, errors and omissions may occur. EJP does not accept any liability for any loss or damage which may result from any information, representation or omission contained on this website. You are solely responsible for the actions you take in reliance to our content.

 

EJP reserves the right to change any aspect of the website at any time without notice.

We do not guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and release EJP from responsibility for any consequences of its use.

 

Copyright

The design and content of our website is intellectual property which is either owned or licenced by Wolf & Co. The website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited without our prior written permission.

 

You may not systematically extract and/or utilise parts of the content and content is not to be reproduced or used without the express permission of its owner.

 

General

We reserve the right to remove, suspend or make changes to our website at any time, without prior notice.

 

PRIVACY INFORMATION

 

Our commitment to privacy

Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available throughout our site and where personally identifiable data may be requested.

The Information we collect

This Privacy Policy applies to all information collected or submitted on our website. On some pages, you may be able to order products, make requests, and register to receive email updates. The types of personal information collected at these pages include:

Name
E-mail address
Phone number
Address


How we use information

We use the information you provide about yourself for things such as entering an online contest, placing an order, signing up for email updates. We do not share this information with outside parties except to the extent necessary to complete that order. We may use your email address to communicate with you, for example, to notify you of special offers or programs you might find of interest. We use return email addresses to answer the email we receive. We may also use these e-mail addresses to provide order status and order tracking information, and to respond to queries.

You may be able to register with our website if you would like to receive updates on news , events, or new products or services. We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.

If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes.

 

We will never sell your personal information to any other company.

 

In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.

Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

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7-9 Alfred Street
Onehunga

Auckland
New Zealand

Opening hours by appointment

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